Fonte: Quality Control: Principles, Practice, and Administration. 1951, p. 1
Armand Feigenbaum: Frases em inglês
Fonte: Quality Control: Principles, Practice, and Administration. 1951, p. 1
Variante: Product quality can then be defined as: The composite product characteristics of engineering and manufacturing that determine the degree to which the product, in use, will meet the expectations of the customer.
Fonte: Total Quality Control, 1983, p. 7
Cited in: D.H. Stamatis (1999) TQM Engineering Handbook, p. 12
Total Quality Control, 1983
Fonte: Quality Control: Principles, Practice, and Administration. 1951, p. 8; Chapter 1: What is quality control?
Fonte: Quality Control: Principles, Practice, and Administration. 1951, p. vii; Preface: lead paragraph
Fonte: Quality Control: Principles, Practice, and Administration. 1951, p. vii-viii
Fonte: Quality Control: Principles, Practice, and Administration. 1951, p. 1