„Strategy making needs to function beyond the boxes to encourage the informal learning that produces new perspectives and new combinations… Once managers understand this, they can avoid other costly misadventures caused by applying formal techniques, without judgement and intuition, to problem solving.“

Mintzberg (1994), (partly) cited in Douglas C. Eadie (1997) Changing by design: a practical approach to leading innovation in nonprofit organizations. p. 128

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