„Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.“

Cited in: Joseph C. Fields. Total Quality for Schools: A Suggestion for American Education. 1993, p. 47
Quality Is Free, 1977

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Philip Crosby2
1926 - 2001

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„Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Etiam egestas wisi a erat. Morbi imperdiet, mauris ac auctor dictum.“